1. Service description
Holdr provides an automated, non-custodial middleman for peer-to-peer crypto trades. Each deal receives a dedicated on-chain wallet. Funds remain on-chain until the sender explicitly releases them after confirming delivery of the agreed goods or services. Holdr does not hold user funds in a pooled custodial account and does not guarantee the quality, legality, or delivery of items traded between users.
2. Eligibility
You may use Holdr only if you:
- Are at least 18 years old (or the age of majority in your jurisdiction, whichever is higher)
- Have the legal capacity to enter into binding agreements
- Are not located in, or a resident of, a jurisdiction where use of crypto escrow or similar services is prohibited
- Are not barred from using the service under applicable law or prior enforcement action by Holdr
You are solely responsible for determining whether your use of Holdr complies with local laws, tax obligations, and licensing requirements.
3. Account and authentication
Access to deal features requires sign-in through Discord OAuth. You are responsible for maintaining the security of your Discord account and any device used to access Holdr. Activity performed while authenticated to your account is attributed to you.
4. User responsibilities
When using Holdr, you agree to:
- Review all deal details, amounts, networks, and addresses before confirming
- Verify that deposits are sent on the correct blockchain network to the invoice address provided
- Deliver or receive goods and services only as agreed with your counterparty
- Release funds only after you have received what was promised — release is irreversible once confirmed
- Remain responsive during active deals and respond to counterparty or support requests within a reasonable time
- Provide accurate payout addresses when receiving funds
Holdr is not liable for losses caused by user error, including incorrect addresses, wrong networks, mistyped amounts, premature release, compromised accounts, or failure to follow deal prompts. Such errors may result in permanent loss of funds.
5. Deal flow and confirmations
Deals follow an automated, step-by-step flow: creation, deposit, fulfillment, and release. Both parties must confirm their roles and obligations within the ticket interface. The sender controls release; the receiver provides the payout destination. Holdr automates deposit detection and payout execution according to the confirmed flow — it does not adjudicate private agreements beyond what the automated system supports.
6. Fees
Service fees may apply to completed deals and are disclosed before you proceed. Attempting to bypass fees — for example by splitting transactions, manipulating deal amounts, or misrepresenting deal terms — is prohibited. Users who attempt fee evasion may have deals canceled, accounts restricted, or additional fees applied.
7. Prohibited uses
You may not use Holdr to facilitate:
- Fraud, theft, scams, or deceptive conduct
- Trade in illegal goods, services, or stolen property
- Money laundering, sanctions evasion, or terrorist financing
- Harassment, abuse, or impersonation of other users or staff
- Attempts to exploit, reverse-engineer, or disrupt the platform or its infrastructure
- Any activity that violates applicable law or these Terms
We reserve the right to decline, pause, cancel, or restrict any deal or account that appears suspicious, high-risk, or in violation of these Terms.
8. Disputes between users
Holdr is a technical middleman, not a party to your private trade agreement. Disputes about delivery, quality, or off-platform obligations are primarily between the sender and receiver. Support may review deal logs and ticket history when you open a support request, but Holdr does not guarantee any particular dispute outcome and may make final decisions based on available records and platform rules.
For assistance, open a ticket at https://getholdr.xyz/tickets/new.
9. Platform errors
If a verified platform or automation error directly causes demonstrable loss of escrowed funds,Holdr may, at its discretion, offer remediation on a case-by-case basis. Losses resulting from user error, counterparty conduct, blockchain congestion, network forks, or external service outages are not eligible for reimbursement.
10. Limitation of liability
To the fullest extent permitted by law, Holdr and its operators are not liable for:
- User-to-user disputes or off-platform agreements
- Losses from incorrect deal details, addresses, or networks
- Cryptocurrency price volatility or market movements
- Blockchain network delays, failures, or congestion
- Third-party service outages (including Discord, RPC providers, or wallet infrastructure)
- Unauthorized access to your Discord account or devices
- Indirect, incidental, special, or consequential damages
The service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
11. Service availability and modifications
We may modify, suspend, or discontinue any part of Holdr at any time, including supported assets, features, or fee structures. We may update these Terms by posting a revised version ongetholdr.xyz. Continued use after changes take effect constitutes acceptance of the updated Terms.
12. Termination
We may suspend or terminate access for violations of these Terms, suspected fraud, or operational necessity. Termination does not affect obligations related to deals already in progress, which will be handled according to available records and platform rules.
13. Governing law
These Terms are governed by the laws of the jurisdiction designated by Holdr's operating entity, without regard to conflict-of-law principles. You agree that disputes arising from these Terms or your use of the service will be resolved in the courts of that jurisdiction, unless applicable law requires otherwise.
14. Contact
Questions about these Terms may be sent to legal@getholdr.xyz or through our support ticket system.